Refund, Resend and Returns Policy
Refund, Resend and Returns Policy
Please review the following policies carefully.
Jefs Shop offers a quicker dispute solution and will appreciate it a lot if you provide photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
Jefs Shop will make a refund, resend, or accept the return for any of the following cases:
1. Orders Delayed.
Orders are lacking tracking information, in transit, pending, expired 60 days after orders departed from Jefs Shop warehouse. Following countries and shipping methods may be different:
a.
For orders shipped to the USA, it will be counted 45 days after orders departed from Jefs Shop warehouse.
b.
For Brazil, it is after 110 days counting from the date that order departed from Jefs Shop warehouse due to the strict customs clearance at Brazil.
c.
For other counties, Jefs Shop will deal with your dispute for delayed orders after 100 days counting from the date that order departed from Jefs Shop warehouse.
d.
Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery.
Due to such conditions as national realities, phone numbers, and religious beliefs in Israel, packages will be normally delivered to self pick-up cabinets, which may lead to packages being long overdue. Therefore, it will be much more convenient for clients to contact the local post office or go to the post office for delivery.
Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims that the package has not been received. In such cases, Jefs Shop will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee that of a positive result.
2. Orders not Received.
Jefs Shop will not deal with the refund or resend if the tracking information shows the order is delivered.
a.
If you do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
b.
Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
- Incorrect/insufficient address.
- No such number.
- Unknown recipient.
- Refused.
- Do not pick up in time.
- No safe delivery location.
- Uncleared customs.
- Others.
Notes:
a.
The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, you need to pick up the package by themselves. Otherwise, the product will be returned to the sender. During the return, Jefs Shop takes no responsibility if products have been lost.
b.
If the logistics company provides return service to China, Jefs Shop will refund when we receive the returned items.
3. Products Damaged.
Jefs Shop offers a full refund or a replacement if packages arrived are badly damaged.
Jefs Shop offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).
Notes:
a.
For fragile products, a refund is highly recommended.
b.
For damaged packing boxes, Jefs Shop cannot offer any refunds or other after-sale services due to the long-distant international delivery.
c.
You can open a return within 30 days after packages are delivered.
4. Incorrect or Missing Products.
Jefs Shop has a strict quality control process before products are dispatched. Jefs Shop will deal with incorrect or missing products as follows:
a.
For incorrect products, Jefs Shop offers a full refund or replacement.
b.
For products with wrong color, size which doesn't affect product function, etc., Jefs Shop offers a refund or resend if you provide a photo of your item including name, and date.
c.
For parts missing which doesn’t affect product function, Jefs Shop may refund partially or resend the missing part; for parts missing which affect product function, Jefs Shop will resend the product only.
d.
For accessories, Jefs Shop will resend the accessories.
Notes:
For size problem, Jefs Shop will appreciate it a lot if you can measure the product according to the correct measurement method and provide us the photo of measurement. Then, our dispute team will deal with your disputes quickly.
5. Orders Cancellation.
For orders cancellation, CJ offers a full refund before products are processed by warehouses.